In June 2018, Ticketmaster experienced a data breach involving unauthorized access to customer information. The incident was linked to a cyber attack on a third-party customer support provider, which likely affected UK customers who purchased tickets during that time frame. The breach exposed sensitive data.

How many accounts were compromised?

The breach impacted data related to approximately 40,000 individuals.

What data was leaked?

The data exposed in the breach included credit card numbers, expiration dates, security codes, billing addresses, and cardholder names.

How was Ticketmaster hacked?

The data breach at Ticketmaster was a result of a cyber attack on their third-party customer support provider, Inbenta Technologies. Hackers managed to infiltrate the system by exploiting malicious software present on a customer support product hosted by Inbenta. This breach likely affected UK customers who purchased tickets between February and June 2018. In response, Ticketmaster deployed forensic teams and security experts to investigate the issue and understand how the data was compromised.

Ticketmaster's solution

In response to the hack, Ticketmaster took several measures to secure its platform and prevent future incidents. This included removing the malicious software found on the customer support product hosted by Inbenta Technologies, enhancing security protocols, and working with cybersecurity experts for a thorough investigation. Ticketmaster also notified affected customers and encouraged them to change their passwords as a precaution.

How do I know if I was affected?

Ticketmaster notified customers believed to be affected by the breach. If you're a Ticketmaster customer and haven't received a notification, you may visit Have I Been Pwned to check your credentials.

What should affected users do?

In general, affected users should:

1. Change Your Password: Immediately update your password for the breached account. Make sure the new password is strong and unique, not previously used on any other platform.

2. Reset Passwords for Other Accounts: If you've used the same or similar passwords for other online accounts, reset those as well. This is crucial as attackers often try using stolen passwords on multiple sites.

3. Enable Two-Factor Authentication (2FA): Activate 2FA on the breached account. Consider enabling this additional security feature on all other important online accounts to significantly reduce the risk of unauthorized access.

4. Monitor Your Accounts: Keep an eye on your accounts for any suspicious activity, and report any unauthorized transactions or changes to the respective service providers.

For more specific help and instructions related to Ticketmaster's data breach, please contact Ticketmaster Help directly.

Where can I go to learn more?

If you want to find more information on the Ticketmaster data breach, check out the following news articles:

• Ticketmaster hacked, payment information of several customers may have been compromised

• Ticketmaster says cyberattack disrupted Taylor Swift ticket sales