What happened in the Virgin Media data breach?
Twingate Team
•
May 23, 2024
In March 2020, Virgin Media experienced a data breach due to a poorly-configured database. The incident was not a result of a cyber-attack or hacking, but rather incorrect configuration by a staff member.
How many accounts were compromised?
The breach impacted data related to approximately 900,000 individuals.
What data was leaked?
The data exposed in the breach included email addresses, names, and phone numbers of affected users.
How was Virgin Media hacked?
The Virgin Media data breach occurred due to an incorrectly configured database, which left it accessible online for 10 months. This incident was not a result of hacking or a cyber attack, but rather a staff member's error in configuring the database. Upon discovery, Virgin Media immediately shut down access to the database and launched a full independent forensic investigation.
Virgin Media's solution
In response to the data breach, Virgin Media took several measures to secure its platform and prevent future incidents. This included immediately shutting down access to the affected database, launching a full independent forensic investigation, and informing the Information Commissioner's Office. Although the incident was not a result of hacking, Virgin Media contacted affected customers, provided help and advice on the incident, and assured them that no passwords or financial details were compromised.
How do I know if I was affected?
Virgin Media contacted customers believed to be affected by the breach. If you're a Virgin Media customer and haven't received a notification, you may visit Have I Been Pwned to check your credentials.
What should affected users do?
In general, affected users should:
Change Your Password: Immediately update your password for the breached account. Make sure the new password is strong and unique, not previously used on any other platform.
Reset Passwords for Other Accounts: If you've used the same or similar passwords for other online accounts, reset those as well. This is crucial as attackers often try using stolen passwords on multiple sites.
Enable Two-Factor Authentication (2FA): Activate 2FA on the breached account. Consider enabling this additional security feature on all other important online accounts to significantly reduce the risk of unauthorized access.
Monitor Your Accounts: Keep an eye on your accounts for any suspicious activity. If you notice anything unusual, report it to the appropriate platform or service provider immediately.
For specific advice on Virgin Media's data breach and assistance, please contact Virgin Media Support directly.
Where can I go to learn more?
If you want to find more information on the Virgin Media data breach, check out the following news articles:
Rapidly implement a modern Zero Trust network that is more secure and maintainable than VPNs.
What happened in the Virgin Media data breach?
Twingate Team
•
May 23, 2024
In March 2020, Virgin Media experienced a data breach due to a poorly-configured database. The incident was not a result of a cyber-attack or hacking, but rather incorrect configuration by a staff member.
How many accounts were compromised?
The breach impacted data related to approximately 900,000 individuals.
What data was leaked?
The data exposed in the breach included email addresses, names, and phone numbers of affected users.
How was Virgin Media hacked?
The Virgin Media data breach occurred due to an incorrectly configured database, which left it accessible online for 10 months. This incident was not a result of hacking or a cyber attack, but rather a staff member's error in configuring the database. Upon discovery, Virgin Media immediately shut down access to the database and launched a full independent forensic investigation.
Virgin Media's solution
In response to the data breach, Virgin Media took several measures to secure its platform and prevent future incidents. This included immediately shutting down access to the affected database, launching a full independent forensic investigation, and informing the Information Commissioner's Office. Although the incident was not a result of hacking, Virgin Media contacted affected customers, provided help and advice on the incident, and assured them that no passwords or financial details were compromised.
How do I know if I was affected?
Virgin Media contacted customers believed to be affected by the breach. If you're a Virgin Media customer and haven't received a notification, you may visit Have I Been Pwned to check your credentials.
What should affected users do?
In general, affected users should:
Change Your Password: Immediately update your password for the breached account. Make sure the new password is strong and unique, not previously used on any other platform.
Reset Passwords for Other Accounts: If you've used the same or similar passwords for other online accounts, reset those as well. This is crucial as attackers often try using stolen passwords on multiple sites.
Enable Two-Factor Authentication (2FA): Activate 2FA on the breached account. Consider enabling this additional security feature on all other important online accounts to significantly reduce the risk of unauthorized access.
Monitor Your Accounts: Keep an eye on your accounts for any suspicious activity. If you notice anything unusual, report it to the appropriate platform or service provider immediately.
For specific advice on Virgin Media's data breach and assistance, please contact Virgin Media Support directly.
Where can I go to learn more?
If you want to find more information on the Virgin Media data breach, check out the following news articles:
Rapidly implement a modern Zero Trust network that is more secure and maintainable than VPNs.
What happened in the Virgin Media data breach?
Twingate Team
•
May 23, 2024
In March 2020, Virgin Media experienced a data breach due to a poorly-configured database. The incident was not a result of a cyber-attack or hacking, but rather incorrect configuration by a staff member.
How many accounts were compromised?
The breach impacted data related to approximately 900,000 individuals.
What data was leaked?
The data exposed in the breach included email addresses, names, and phone numbers of affected users.
How was Virgin Media hacked?
The Virgin Media data breach occurred due to an incorrectly configured database, which left it accessible online for 10 months. This incident was not a result of hacking or a cyber attack, but rather a staff member's error in configuring the database. Upon discovery, Virgin Media immediately shut down access to the database and launched a full independent forensic investigation.
Virgin Media's solution
In response to the data breach, Virgin Media took several measures to secure its platform and prevent future incidents. This included immediately shutting down access to the affected database, launching a full independent forensic investigation, and informing the Information Commissioner's Office. Although the incident was not a result of hacking, Virgin Media contacted affected customers, provided help and advice on the incident, and assured them that no passwords or financial details were compromised.
How do I know if I was affected?
Virgin Media contacted customers believed to be affected by the breach. If you're a Virgin Media customer and haven't received a notification, you may visit Have I Been Pwned to check your credentials.
What should affected users do?
In general, affected users should:
Change Your Password: Immediately update your password for the breached account. Make sure the new password is strong and unique, not previously used on any other platform.
Reset Passwords for Other Accounts: If you've used the same or similar passwords for other online accounts, reset those as well. This is crucial as attackers often try using stolen passwords on multiple sites.
Enable Two-Factor Authentication (2FA): Activate 2FA on the breached account. Consider enabling this additional security feature on all other important online accounts to significantly reduce the risk of unauthorized access.
Monitor Your Accounts: Keep an eye on your accounts for any suspicious activity. If you notice anything unusual, report it to the appropriate platform or service provider immediately.
For specific advice on Virgin Media's data breach and assistance, please contact Virgin Media Support directly.
Where can I go to learn more?
If you want to find more information on the Virgin Media data breach, check out the following news articles:
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